DT Members Assistance Form

If you have a question or problem concerning the DT Members' Lounge please use this form to contact the DT Webmaster.

Please complete the form below providing as much information as you can.
This will help us answer your question or solve your problem as soon as possible.

Before you complete this form please check our FAQ.
The answer to your question or problem may be there.

Required fields are in RED

1. ENTER YOUR FIRST & LAST NAME (i.e., John Smith)

2. ENTER A VALID EMAIL ADDRESS

NOTE: This form will NOT automatically submit your email address to us.
You MUST INCLUDE AN ACTIVE EMAIL ADDRESS so we can reply.

NOTE: Entering an incorrect email address or not including an email address will prevent us from responding.

3. HOW DID YOU JOIN, OR ATTEMPT TO JOIN, THE DT MEMBERS' LOUNGE? Select from the scroll-down menu.

IMPORTANT: It's very important that you provide us with the Billing Processor that handles your account. Without this information we have to search each on-line processor which will delay or response. If you don't know which on-line processor is handling your account you can help us locate your account by including the date you joined and how you're paying (check or credit card).

4. If you joined, or tried to join, via one of our on-line processing partners, you should have a TRANSACTION IDENTIFICATION NUMBER and/or SUBSCRIPTION I.D. Please enter them below.

DT Members Assistance Form

If you have a question or problem concerning the DT Members' Lounge please use this form to contact the DT Webmaster.

1. ENTER YOUR FIRST & LAST NAME (i.e., John Smith)

2. ENTER A VALID EMAIL ADDRESS

NOTE: This form will NOT automatically submit your email address to us.
You MUST INCLUDE AN ACTIVE EMAIL ADDRESS so we can reply.

3. HOW DID YOU JOIN, OR ATTEMPT TO JOIN, THE DT MEMBERS' LOUNGE? Select from the scroll-down menu.

4. If you joined, or tried to join, via one of our on-line processing partners, you should have a TRANSACTION IDENTIFICATION NUMBER and/or SUBSCRIPTION I.D. Please enter them below.

Transaction Number:

Subscription I.D.

5. Please provide us with the USERNAME you are using, or tried to use, to access the DT Member's Lounge.

USERNAME

For security reasons please do not include your password at this time. If we need it we will ask for it in a reply email.

6. Please explain your question or problem in the space below providing as much detail as possible.

7. Please give us some information on your computer & internet connetion.

Computer/Operating System (Windows98, Mac OSX, etc.)

Browser/version (IE v5.5, Netscape v6.0, etc.)

How do you connect to the internet? (Modem Speed, DSL, Cable, etc.)

QuickTime Version

Provide any other information you feel would assist us in solving your problem.

DT Members Assistance Form

If you have a question or problem concerning the DT Members' Lounge please use this form to contact the DT Webmaster.

1. ENTER YOUR FIRST & LAST NAME (i.e., John Smith)

2. ENTER A VALID EMAIL ADDRESS

NOTE: This form will NOT automatically submit your email address to us. You MUST INCLUDE AN ACTIVE EMAIL ADDRESS so we can reply.

3. HOW DID YOU JOIN, OR ATTEMPT TO JOIN, THE DT MEMBERS' LOUNGE? Select from the scroll-down menu.

4. If you joined, or tried to join, via one of our on-line processing partners, you should have a TRANSACTION IDENTIFICATION NUMBER and/or SUBSCRIPTION I.D. Please enter them below.

Transaction Number: Subscription I.D.

5. Please provide us with the USERNAME you are using, or tried to use, to access the DT Member's Lounge.

USERNAME

For security reasons please do not include your password at this time. If we need it we will ask for it in a reply email.

6. Please explain your question or problem in the space below providing as much detail as possible.

7. Please give us some information on your computer & internet connetion.

Computer/Operating System (Windows98, Mac OSX, etc.)

Browser/version (IE v5.5, Netscape v6.0, etc.)

How do you connect to the internet? (Modem Speed, DSL, Cable, etc.)

QuickTime Version

Provide any other information you feel would assist us in solving your problem.

NOTE: This form will NOT automatically submit your email address to us.
You MUST INCLUDE AN ACTIVE EMAIL ADDRESS so we can reply.

Transaction Number:

Subscription I.D.