DT Members Lounge


DT Members Assistance Form

If you have a question or problem concerning the DT Members' Lounge website please use this form to contact the DT Webmaster.

LOST PASSWORD? CLICK HERE

MEMBERSHIP BILLING QUESTIONS? CLICK HERE

Please complete the form below providing as much information as you can.
This will help us answer your question or solve your problem as soon as possible.

Before you complete this form please check our FAQ.
The answer to your question or problem may be there.

Required fields are in RED

ENTER YOUR FIRST & LAST NAME (i.e., John Smith)



ENTER A VALID EMAIL ADDRESS

NOTE: This form will NOT automatically submit your email address to us.
You MUST INCLUDE AN ACTIVE EMAIL ADDRESS so we can reply.

NOTE: Entering an incorrect email address or not including an email address will prevent us from responding.


Please explain your question or problem in the space below providing as much detail as possible.



Please provide us with the USERNAME you are using, or tried to use, to access the DT Member's Lounge.

USERNAME

For security reasons please do not include your password at this time. If we need it we will ask for it in a reply email.


HOW DID YOU JOIN, OR ATTEMPT TO JOIN, THE DT MEMBERS' LOUNGE? Select from the scroll-down menu.

IMPORTANT: Make sure you provide us with the correct Billing Processor that manages your account. Incorrect information can result in a considerable delay in resolving handling your problem. If you don't know which on-line processor you signed up with, please tell us the approximate date you joined, and how you're paying (check or credit card) when you describe your problem.


If you joined, or tried to join, via one of our on-line processing partners, you should have a TRANSACTION IDENTIFICATION NUMBER and/or SUBSCRIPTION I.D. Please enter them below.

Transaction Number:

Subscription I.D.


Please give us some information on your computer & internet connetion.

Computer/Operating System (Windows98, Mac OSX, etc.)

Browser/version (Internet Explorer v7, Safari v4, Firefox v3 etc.)

How do you connect to the internet? (Modem Speed, DSL, Cable, etc.)

QuickTime Version


Provide any other information you feel would assist us in solving your problem.