QUICKTIME SPECIFICATIONS & HELP
To view our sound and video files, you should have the latest free plug-in from Quicktime (v7 or higher). The Quicktime plug-in should be placed inside the Plug-Ins folder of your browser's folder on your hard drive. (This is usually done automatically by the download process.)
At the Quicktime site, please remember to select your correct operating system before clicking "download."
Some of our newer movie clips are in MPEG4 format. You must have QuickTime 7 to play MPEG4 movies. For best results in downloading and playing our movies you should have a high-speed internet connection and the most recent verson of your browser.
Other helpful information:
MPEG-4 movies require AT LEAST 120 Megs of RAM
CPU speed should be AT LEAST 500 Megahertz
Below are the minimum system specifications for DT's QuickTime Standard videos. For QuickTime HQ video requirements click here:
- A 500mhz or faster G3, G4 or Intel processor-based Macintosh computer.
- At least 128MB of RAM
- Mac OS X 10.3.9 or later
- QuickTime Player 7 - Check that the QuickTime settings are right for your internet connection:
(Open System Preferences, then click QuickTime. Click the Connection tab to select a speed).
- A Pentium-based PC or compatible computer (500 MHz CPU speed recommended for MP4 clips).
- At least 128MB of RAM
- Windows XP SP2 or Vista
- QuickTime Player 7 - Check that the QuickTime settings are right for your internet connection: Open the QuickTime Settings control panel, then choose Connection Speed from the pop-up menu.
If, after following the procedure at the download site, as well as the instructions here, you are still unable to view DT's video clips, you may have a system incompatibility, and will need to upgrade your operating system and browser to ensure optimum viewing capability.
Troubleshooting tips for QuickTime software on Windows-based computers
Although the following tips are related to Microsoft Windows and PC hardware/software configuration, these steps may help to resolve issues.
- Make sure your computer meets the system requirements outlined at
- Try running ScanDisk to verify that the directory is OK. This is an important step to take before installing any software.
- Try running the stand-alone version of the QuickTime installer in "Safe Mode." It is available at http://www.apple.com/quicktime/download/standalone/ . This can help to isolate issues with background applications, and some driver conflicts.
- Make certain you have installed the most recent drivers for your sound and video cards. Even if you have a "brand new" computer, it is not guaranteed to have the most recent software installed. Contact the manufacturer of your sound and video cards for additional information.
- Make certain you have installed a recent version of DirectX. This can be downloaded from http://www.microsoft.com/directx/.
- Review the Windows Trouble Shooting tips outlined at http://docs.info.apple.com/article.html?artnum=60765.
Errors are usually related to software conflicts, unusable files, or incompatibilities. They can also be related to specific hardware combinations, and sometimes the way in which the hardware is configured. Keep in mind that an error message does not necessarily point to a particular cause or solution. Since there can be many different causes for a particular symptom, some suggestions may not work, and you may need to discover a solution on your own.
Note: Please contact Microsoft Corporation for help configuring Microsoft Windows.